Refund Policy

Effective Date: August 1, 2024

1. Introduction

Thank you for choosing LePot Commun Dev. We strive to ensure that our customers are satisfied with our Services. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting one. By using our Services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

2.1 General Conditions

Refunds may be provided under the following conditions:

• Service Not Delivered: If we fail to deliver the agreed-upon Services as described in our agreement or on our website, you may be eligible for a refund.
• Service Deficiencies: If the Services provided do not meet the quality standards described in our agreement, a partial or full refund may be issued based on the extent of the deficiency.

2.2 Non-Refundable Items

The following items are non-refundable:

• Digital Products: Payments for digital products or services that have been delivered or accessed.
• Custom Work: Payments for custom work or bespoke services that have been initiated or completed.
• Subscription Services: Payments for subscription services are non-refundable after the service period has commenced.

3. Refund Process

3.1 Requesting a Refund

To request a refund, please follow these steps:

1. Submit a Request: Contact us via email at info@bestchoicesagency.com or through our support portal, providing details of your purchase and the reason for the refund request.
2. Provide Documentation: Include any relevant documentation or evidence that supports your refund claim.
3. Review and Resolution: We will review your request and may contact you for additional information. We aim to process and respond to refund requests within 10 business days.

3.2 Processing Refunds

• PayPal: Refunds processed through PayPal will be returned to the original PayPal account used for the transaction. The time frame for receiving the refund may vary depending on PayPal’s processing times.
• Stripe: Refunds processed through Stripe will be returned to the original credit or debit card used for the transaction. The time frame for receiving the refund may vary depending on the card issuer’s processing times.

4. Cancellation Policy

For subscription-based or recurring services, you may cancel your subscription at any time. However, cancellations will take effect from the end of the current billing cycle. No refunds will be issued for payments made for the current billing cycle.

5. Support

For any questions or concerns regarding our Refund Policy or to request a refund, please contact our support team:

• Email: info@bestchoicesagency.com
• Phone: +447401084873
• Address: 8 Avenue de Lamballe, Paris, 75016, Ile-de-France, France

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our Services following the posting of changes constitutes your acceptance of the updated policy.

7. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of France. Any disputes arising out of or related to this policy shall be resolved in the competent courts located in Paris, France.